Abdul Malik

Profile Synopsis

Summary:  A result oriented professional with 8 years of comprehensive experience in Operations, Process Management and Team Management.
 Experience in training and operations (induction, process training – customer service, computer reservation system fares, outbound information).
 Possess in-depth knowledge and experience of “travel trade and its process”.
 Deft in handling overall functioning of processes & implementing processes in line with the guidelines.
 Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.
 A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.
 Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.
 Possess excellent client relationship with necessary initiatives.

What do I have to offer (Haves): I am a person who is full of joy and enthusiasm , which always push the team towards the goal.

What do I seek (Wants):  I really want to grow with in this and relevant field ( Airline / Travel / Tourism ) as i am a hardcore travel professional.

Abdul Malik's Profile Overview

Current Company Manager , Sales & Marketing at Maxxfun Holidays Private Limited
Industry : Travel/Tourism
Department: Sales / Business Development, from Apr 2009 till now

Job Description : Responsible for the “Marketing and Sales” for across the country.
Making new clients or Sub agents to the company.
Leading a team of Marketing of 8 people to promote the company across the Country
Leading a team of Sales of 7 people to Generate a good business for the organization
Imparting training to team as and when required.
Accountable for achieving the target given by the company and promoting the organization in the market.
Monitoring progress and host meeting to provide communication and updates to the management.
Generating quality MIS for the management.
Handling the Marketing Project and Sales Project for the organization.
Responsible for client relationship
Responsible for client management
Contracting with Hoteliers
Meeting with Agents across the country to get the business
.

Past Company Manager Sales & Maketing ( North) at Travel Franchisee.com
Industry : Travel/Tourism
Department: Sales / Business Development, from from Jul 2008 till Mar 2009

Job Description : Responsible for the “Marketing and Sales” in Delhi and North India region.
Making new clients or Sub agents to the company.
Appointing the Franchisee.
Liable for the training to new agents to make them understand the product.
Imparting training to team as and when required.
Accountable for achieving the target given by the company and promoting the organization in the market.
Monitoring progress and host meeting to provide communication and updates to the management.
Providing the back support to all the franchisee in terms of services.
Generating quality MIS for the management.
Handling the Marketing Project and Sales Project for the organization.
Responsible for client relationship
Responsible for client management
. Supervisor at MakeMyTrip India Private Limited
Industry : Internet/ E-Commerce
Department: Sales / Business Development, from from Jul 2005 till May 2008

Job Description : Managing all the online and offline sales and ticketing (domestic and international).
Leading a team of 15 Executives of offline sales (International).
Responsible for turnaround time, call back time and customer service standards are met.
Responsible to provide regular updates to reporting management regarding challenges and opportunities.
Operating online sales made by the passengers on the website.
Responsible for entire co-ordination with MICE Department (Domestic & International)
Responsible for sales & Operation Support for MICE Department
Monitoring calls and generating reports.
Imparting training to team as and when required.
Maximizing sales potential by Cross Selling
Ensure compliance with company's procedures for documentation, ticketing, voids, refunds
Relationship building with existing customer by means of satisfying their day to day travel needs
Evaluating the effectiveness of the existing operations & processes to identify opportunities for continuous improvements in the overall work plan, quality & manpower efficiency.
Monitoring processes & identifying deviations towards ensuring pre-determined specifications & quality attributes.
Making itineraries and providing the best possible fares to the customer by understanding their requirements
Responsible for handling the project of online customer
Responsible for all e mail queries by customer
Responsible for all online booking solutions
. Process Trainer ( Indian Airlines ) at Stracon Back Office Solution Pvt. Ltd
Industry : Airlines & Aviation
Department: Operations, from from Aug 2004 till Jul 2005

Job Description : Managing the entire training function across 2 locations of Okhla and Janak Puri, New Delhi.
Planning, allocating, monitoring training(s) content and achieving training targets.
Delivering training to associates, ATL, TL’s.
Monitoring progress and host meeting to provide communication and updates to the management.
Tracking various agent / skill reports to generate MIS for management.
Directing attendance and schedule for agents.
Generating quality MIS for the management.
. Team Leader at Money Line Telenet Pvt., Ltd
Department: Sales / Business Development, from from Jan 2002 till Aug 2004

Job Description : Managing the entire team’s target and making them able to achieve.
Achieving individual targets along with the team.
Assisting the manager of sales by generating the reports and update.
.

Educational Information MBA/PGDM at Amity
from Jan 2008 till Dec 2009

Abdul Malik's Additional information

Website : http://in.linkedin.com/in/travelperson

Web Profile : http://www.peerpower.com/pub/travelperson

Abdul Malik's Personal Details

Gender:Male

Interest:I am a good dancer and performed many stage shows
I have played state level cricket as i am a great all rounder.
I love traveling and riding the bike :)