Subramaniam Senthil Kumar

Profile Synopsis

Summary: ASP Channel Management / ASP Channel Program Management / Customer Relationship Management / Key Accounts Management / Project Management / Sourcing IT-Solutions from different vendors / Vendor Management..

What do I have to offer (Haves): • Track record of increasing responsibility in customer support, service delivery and channel management.
• Demonstrated capacity to implement innovative channel support programs that creates awareness and increase organizations strengthen before cu.

What do I seek (Wants):  - A Technocrat having over 12 years of experience in Service Delivery, Project management, Operations Management, key account management and Customer Satisfaction and Relationship Building in the IT Hardware services sector..

Subramaniam Senthil Kumar's Profile Overview

Current Company Country Manager Partner Programs at Lenovo
Industry : IT Hardware/Networking
Department: Operations, from Sep 2006 till now

Job Description : Currently serving in the capacity of Country Manager – Partner Programs (Service Delivery + Partner Management) with Lenovo India Pvt. Ltd. Skilled in managing Customer Care Operations at National level in the areas of IT Systems Maintenance Support (PC / Notebooks), Spare Parts Inventory Management, Process Management & Improvement, Quality Assurance, Operations Management, Customer Satisfaction Management & Resource Management.
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Past Company Asst Manager Customer Support at Acer Incorporation
Industry : IT Hardware/Networking
Department: Front Desk / Customer Care, from from Sep 2005 till Aug 2006

Job Description : • ASP Channel Management – Post sales support for consumer & corporate PC’s, Notebook’s and Server product of Acer India.
• Customer Relationship Management through channel and direct interaction
• Multi location Hardware project management thro SI Partners and Support Services revenue generation. Key account management for repeat business opportunity
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Educational Information B.Sc at Manipal University ( Manipal Academy of Higher Education )
from Dec 2000 till Jun 2005

Subramaniam Senthil Kumar's Additional information

Reason to be on PeerPower :  Job Prospects

Website : http://www.linkedin.com/home

Web Profile : http://www.peerpower.com/pub/subramaniamsenthilkumar

Subramaniam Senthil Kumar's Personal Details

Gender:Male

Interest:Solutions-oriented Customer Support Specialist directing a broad range of corporate IT customers and channel partners for efficient customer delight by active participation in planning, analysis, and implementation of post sales support infrastructure.