Sourav Gupta

Profile Synopsis

Summary:  10 years of experience in the off-shoring/outsourcing industry.

Progressive, result oriented professional with extensive experience in diverse corporate cultures. Superior ability to identify and address performance, organizational, procedural and expense management opportunities.

Proven ability to build relationships, develop, gain commitment and lead highly productive teams. Reputation for inspiring and motivating teams to reach optimal performance levels.

History of achievement in difficult situations -- whether in the first mile or the extra mile. Champion of values including honesty, integrity, teamwork, civility, respect and excellence.
Specialties:

Offshoring, IT Outsourcing, Shared Services, Business Process Outsourcing (BPO), Strategy/Planning, Global Delivery, India Center set-up and Management (Captive/ Outsourced), Vendor selection & due diligence, Vendor Management and Reviews, Contract Negotiations, Account Management, Client Partner, Program Management, Cost Optimization, Product Development, Global Sourcing, Offshore Vendor Management/Relationship, Change Management, Build Operate Transfer Models (BOT) .

What do I have to offer (Haves): # Call Center/Contact Center Design
# Outsourcing Analysis
# Project Management
# Performance Optimization
# Resource Optimization
# Technology Design
# Call Center/Contact Center Simulation
# Workforce Management
# Cost Reduction
# Call Center/.

What do I seek (Wants):  Networking, Call centers seeking projects, operational and management consultancy.

Sourav Gupta's Profile Overview

Current Company CEO / President at SGBS Corp
Industry : BPO/KPO/ITES
Department: Top Management, from Jan 2010 till now

Job Description : SGBS Corp is the leading outsourced contact center solution provider for organizations in the United States and Canada. We specialize in campaigns that require inbound and outbound call platforms and web-based interaction.

Through our superior CRM solutions; inbound IVR and ACD applications; and outbound CTI platforms, we provide clients with exceptional answering solutions, stellar outbound telephone marketing, key live-reporting with up-to-the-minute data, and an unbelievable sound to represent your business to your clients.

Key inside sales and telemarketing skill-sets focused on up-selling; cross-selling; new customer acquisition; survey and retention; extensive customer care solutions, including traditional answering service; customer support; and tier one and tier two help desk services . CEO / President at Simar International, Inc
Industry : BPO/KPO/ITES
Department: Top Management, from Dec 2007 till now

Past Company Sr. Loan Officer at Parsec Technologies
Industry : IT Software
Department: Operations, from from Apr 2004 till Nov 2007

Job Description : Parsec Interact Inc. is the Mother Company of Parsec Loans (earlier Grey Stone Mortgage Group), which is a Mortgage Broker in the U.S. market with its operations in California and other 8 states in U.S. Parsec is headquartered at Mountain View, California, and originates loan from its branch office at Gurgaon, India, under permission from the Department of Corporations, California and from the Reserve Bank of India. It has the distinction of obtaining the first offshore mortgage broker license by the State of California.

Job Responsibility:
 Contacting prospective customers in the US with the objective of selling a range of residential mortgage products.
 Winning trust of the borrower, understanding their mortgage needs and provide customized loan programs.
 Following loan processing through underwriting and funding stages
 Keeping abreast of market developments, so as to enhance the service proposition.
 Ensure completion of loan files before submission.
 Watching for breakage risks throughout the process and taking corrective action.
 Updating status of each application on Salesforce.com (an online CRM).
 Adherence to Parsec Loans guidelines for customer complaint handling.
 Mentoring and coaching Asst. Loan Officers for effective lead development.
 Achieving monthly sales targets.
 The position entails working to US timings, and compliance with all US Federal and State laws governing the mortgage industry
. Team Leader at Positive Way Inc.
Industry : BPO/KPO/ITES
Department: Operations, from from Feb 2004 till Apr 2005

Job Description : Job Responsibility:

 Handling a team of 40 agents dialing for Mortgage Outbound- U.S
 To achieve the target of 120 leads per day.
 To exceed client’s expectations.
.

Educational Information BE/B.Tech at Guru Gobind Singh Indraprastha University
from Jun 2000 till Jun 2004

Sourav Gupta's Additional information

Website : http://twitter.com/#!/SGBSCorp

Web Profile : http://www.peerpower.com/pub/souravgupta

Sourav Gupta's Personal Details

Gender:Male

Interest:Blogging, Movies, Travel and Food