Soumi Ghosh

Profile Synopsis

Summary:  A experienced MIS professional with 8+years experience,want to move to Logistics Industry. .

What do I have to offer (Haves): Good coordinator,interpersonal skills, good knowledge of MS-Excel.

What do I seek (Wants):  I want to grow in logistics field.

Soumi Ghosh's Profile Overview

Current Company MIS executive at Vodafone Essar Ltd
Industry : Telecommunication/Mobile
Department: Sales / Business Development, from Oct 2005 till now

Job Description : Sales Co-ordination
 Providing sales/ order processing support to the customers & resolving client queries & issues pertaining to it.
 Relationship building with clients involving follow up for approvals & payments.
 Analysing market trends, sales performance through channels, and other critical trends.

MIS
 Accountable for database/ MIS preparation, updation, administration for the all Database and presenting the same to the management, based on their requirements for incentive payout of front-end sales force.
 Bringing together daily/ weekly/ monthly/ quarterly reporting & sales analysis and presenting the same to the management for facilitating decision making process.
 Collating information on market feedback, reseller frequency analysis & related presentations.
 Identifying scope for enhancing Database Quality & greater operational efficiency.
 Forwarding all possible back office support to the entire sales team of Eastern Region.

Client Relationship Management
 Supervising customer service operations for rendering quality services; providing first line customer support by answering queries and resolving their issues, ensuring minimum TAT.
 Assessing feedback, evaluating & providing critical feedback on areas of improvements.
 Building and maintaining healthy business relations with corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

Exposure Area:
 Developing & maintaining vendor base for obtaining timely procurement / dispatch of order.
 Coordinating / following up with various internal and external departments and conducting meeting with them for business prospect.
 Maintaining the material without any variance by conducting stock verification and documentation.

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Past Company Market Support Executive at Philips Electronics India Ltd(Lighting Divn)
Department: Marketing / PR, from from Sep 2004 till Oct 2005

Job Description : Taking care of marketing backoffice.

Educational Information MBA/PGDM at Indian Institute of Social Welfare & Business Management
from Jan 1998 till Jan 2000

Soumi Ghosh's Additional information

Web Profile : http://www.peerpower.com/pub/soumighosh

Soumi Ghosh's Personal Details

Gender:Female