Sanjay Bhandekar

Profile Synopsis

Summary:  Have been in IT industry for last 11 years.. have been setting up contact centers for Inbound/Outbound/Email and Chat Services. Have handle the projects on IVR implementation, CRM and various workflows. Different Sales and Order Management tools for backend and salesforce team.

A versatile and self-motivated professional with excellent hands-on experience of 11 years in
Telecom and Financial industries in Customer services, Project Management, Business Management.
• Expert in managing teams with ability to get the work done & increase the productivity of team.
• Flexible work outlook; adepts well to changed situations and an excellent judge of character.
• Outstanding managerial, communication, interpersonal, client interaction and analytical skills.
• Excellent team builder and leader, standard setting demonstrator with go getter attitude.
• Exposure to working with conceptualise of CRM,Contact centre Inbound IVR with CTI technologies, IVR workflow, and Outbound dialers, Conceptualize the Sales crm and Lead Management system.
• Subject Matter Expert (SME) in CRM/CTI and Contact Center Technologies/Applications.

Specialties Writing Proposals, RFP Study, Feasibility & System Study, Business Analysis, Requirements - Gathering & Analysis, Functional and Technical Design, Software Recommendation, Project Management Skills,
MS Project, Software Development Life Cycle, Interaction with Expert Contacts in CTI, Avaya and Envox Professional Services, Good Troubleshooting Expertise Functional/Business related issues, Service Level Agreement (SLA) standards. .

What do I have to offer (Haves): Project Management, IT Infrastructure Management for Voice. Setup up Voice projects.

What do I seek (Wants):  Networking, Internet services.

Sanjay Bhandekar's Profile Overview

Current Company Senior Manager- IT Infrastracture at MetLife India Insurance Company Ltd.
Industry : Insurance
Department: Technology, from Jan 2010 till now

Job Description : Taking care of IT Infrastructure of Voice for both Bangalore & Gurgaon location. This includes, setting up of Inbound, Outbound contact centre. Projects on CRM, Mobile transactions, SMS and IVRS services along with CTI technologies..

Past Company Project Manager at KCPL
Department: Technology, from from Jan 2008 till Dec 2009

Job Description : Have been in IT industry for last 11 years.. have been setting up contact centers for Inbound/Outbound/Email and Chat Services. Have handle the projects on IVR implementation, CRM and various workflows. Different Sales and Order Management tools for backend and salesforce team.

A versatile and self-motivated professional with excellent hands-on experience of 11 years in
Telecom and Financial industries in Customer services, Project Management, Business Management.
• Expert in managing teams with ability to get the work done & increase the productivity of team.
• Flexible work outlook; adepts well to changed situations and an excellent judge of character.
• Outstanding managerial, communication, interpersonal, client interaction and analytical skills.
• Excellent team builder and leader, standard setting demonstrator with go getter attitude.
• Exposure to working with conceptualise of CRM,Contact centre Inbound IVR with CTI technologies, IVR workflow, and Outbound dialers, Conceptualize the Sales crm and Lead Management system.
• Subject Matter Expert (SME) in CRM/CTI and Contact Center Technologies/Applications.

Specialties Writing Proposals, RFP Study, Feasibility & System Study, Business Analysis, Requirements - Gathering & Analysis, Functional and Technical Design, Software Recommendation, Project Management Skills,
MS Project, Software Development Life Cycle, Interaction with Expert Contacts in CTI, Avaya and Envox Professional Services, Good Troubleshooting Expertise Functional/Business related issues, Service Level Agreement (SLA) standards.

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Educational Information MBA/PGDM at ICFAI Business School, Hyderabad
from Jun 2009 till Jun 2010
B.Com at Osmania University
from Jan 1997 till Jan 1999

Sanjay Bhandekar's Additional information

Web Profile : http://www.peerpower.com/pub/sanjaykumar

Sanjay Bhandekar's Personal Details

Gender:Male