Sandeep K Dhingra
Deputy General Manager - Business Operations at IBM Daksh Business Process Services Pvt. Ltd Delhi, India | Others
- Deputy General Manager - Business Operations at IBM Daksh Business Process Services Pvt. Ltd
- Customer Care Executive at EXL Service
- Business Process Outsourcing/ BPO, Information Services, Knowledge Process Outsourcing/ KPO
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Profile Synopsis
Summary: 13+ Years of Experience Summary:
Accounting, Back Office and Voice Operations, BFSI, Workforce Management Processes, Reporting, MIS and Client Servicing in the IT/ITES industry. Hands on Experience in Transition - Remote and Onsite Transitions. Endowed with excellent Customer Relationship Management abilities. Providing value enabling customer service, ensuring quality and service norms. Managing, motivating and leading teams for running successful business process operations and shared function. Proven ability to achieve service delivery and targets. Exposure to IT & applications platform integration and solution. .
What do I have to offer (Haves): Process Consultant, On Site and Remote Process Migration, Process pilot, ramp and stabilization phase experience. Exposure in new development and deployment models, application certification. Certified Internal Auditor, Incentive Models and Performance M.
What do I seek (Wants): Research and Analytics in BPO and KPO domain is one of my hunting areas to upskill myself with challenging assignements..
Sandeep K Dhingra's Profile Overview
Current Company
Deputy General Manager - Business Operations at
IBM Daksh Business Process Services Pvt. Ltd
Industry : Educational/Training
Department: Others, from Aug 2003 till now
Job Description : Business solutions professional with an experience of 13+ years in identifying and facilitating transformation initiatives to streamline and improve organizational performance. Experience spans across various domains including Accounting, BFSI, BPO - Customer Service Operations, Workforce Management, Reporting & Analytics, Human Resources (Operations), Project Management and Project Migration/Transitioning. Expertise includes:
Structured and Unstructured Data Mining and Analytics
Project Management
Problem Identification & Solutioning
Performance Management/Improvement
Business Compliance and Auditing �Certified Internal Quality Auditor
Business Migration.
Past Company
Customer Care Executive at
EXL Service
Industry : BPO/KPO/ITES
Department: Operations, from from Sep 2001 till Jul 2003
Job Description : Business Process Migration via Remote Process Transition – Sept 2001.
Time and Motion studies at various stages of process to capture key inputs for SLA agreements.
Created Process Maps and Escalation Metrics & went live on production before the target date.
Policy Lifecycle Management – System Updates, Underwriting support coordination, Policy Issuance, Cancellation, Re-instatements and Premium Allocation and end to end Premium Accounting etc.
End to end process study and CTQ identification for internal benchmarking.
Conducted internal training programs & presentations - Business Writing, Interviewing & Presentation skills.
Educational Information
ICWA at
Institute of Cost and Works Accountants of India ( ICWAI )
from Jun 1998 till Sep 2001
B.Com at
University of Delhi
from Jul 1995 till Jul 1998
Sandeep K Dhingra's Additional information
Reason to be on PeerPower : Career Enhancement,Job Prospects,Meeting People,Sharing Knowledge And Expertise,Business Opportunities,Reunion With Colleagues,Finding Information About Institutes & Companies
Website : http://www.linkedin.com/in/sandeepkdhingra
Web Profile : http://www.peerpower.com/pub/sandeepkdhingra
Sandeep K Dhingra's Personal Details
Gender:Male
Sandeep's Spouse : No Spouse yet
Interest:New technologies in telecom and wireless space. International economics and industry/market review and dynamics. Stock Markets and trading. content search & research in the associated professional arena. Reding about emerging concepts in technologies, bus
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