Raman Nigam

Profile Synopsis

Summary: I am a Six Sigma Black Belt certified, Process oriented with 7 yrs of Exp in MIS and Customer Support. Also in Quality and Process Improvement since last 4 yrs. Worked with companies like V-customer, I-gate, HCL BPO, ACL Wireless Limited and Times Internet limited..

What do I have to offer (Haves): MIS, Customer Support, Quality Assurance, Process Improvement.

What do I seek (Wants):  MIS, Quality Assurance, Process Improvement.

Raman Nigam's Profile Overview

Current Company Manager at Times Internet Limited
Industry : Internet/ E-Commerce
Department: Operations, from Apr 2007 till now

Job Description : I am responsible for Handling all queries for services offered by TIL accross 58888, WAP, IVR and Enterprise Solutions.
Also ensure Quality of Service and all products are tested and then made available for end users.

Past Company Manager at MothersonSumi INfotech & Designs Limited
Industry : IT Software
Department: Operations, from from Mar 2007 till Apr 2007

Job Description : Was deployed at clients end to ensure timely delivery of MIS.. Manager MIS and Customer Support at ACL Wireless Ltd
Industry : IT Software
Department: Operations, from from Mar 2005 till Feb 2007

Job Description : Responsible for Timely Delivery of MIS to Business and Finance Department for revenue projection and Invoicing. Also ensure that all customer queries are addressed and closed within perscribed TAT..

Educational Information BE/B.Tech at Rajiv Gandhi Proudyogiki Vishwavidyalaya
from Aug 1997 till Jul 2001
BE/B.Tech at R.K.D.F.I.S.T
from Jul 1997 till Aug 2001

Raman Nigam's Additional information

Web Profile : http://www.peerpower.com/pub/ramannigam

Raman Nigam's Personal Details

Gender:Male

Interest:MIS, Process Improvement