Rabindrane Blaise PRAGASSAM

Rabindrane Blaise PRAGASSAM's Profile Overview

Current Company Achitect at Bull
Industry : BPO/KPO/ITES
Department: Technology, from Mar 2009 till now Team Project Leader at Alcatel-Lucent
Industry : Telecommunication/Mobile
Department: Technology, from Nov 2007 till now

Job Description : Project Manager in outsoucing Department as freelance contract.
In the scope of Managed services and the development of the offer bound to multinational company, I have the commitment to carry the complete offer off the voice and data outsourcing models.
The service delivery model was made in ITIL V2 format (technical, functional and the economical). I also define the Alcatel-Lucent products, associated processes and the Network strategy.
Service Desk IT Financial Management
Incident Management Capacity Management
Problem Management Availability Management
Change Management IT Continuity Management
Release Management Service Level Management
Configuration Management Service Delivery
For each title, we wrote a “detailled service document”.Managed a staff of 9 engineer.
I have participated also to write a SLA project for end customers and a SOW for business partner and providers….

Past Company Senior Consultant at Ausy
Industry : Management Consulting
Department: Technology, from from Apr 1998 till Jul 2007

Job Description : Senior network consultant in the telecom industry with experience in designing, planning, rolling out and managing data, voice and video networks. Managing and hiring staff with different skills. Founder and acting manager of several high tech companies..

Educational Information Others at Telecom ParisTech
from Oct 2003 till Dec 2005

Rabindrane Blaise PRAGASSAM's Additional information

Web Profile : http://www.peerpower.com/pub/rabindraneblaisepragassam

Rabindrane Blaise PRAGASSAM's Personal Details

Gender:Male