Prashant Nair

Profile Synopsis

Summary: To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.

Manages the operation of the front office and related areas during assigned shifts.

Creates 100% guest satisfaction by providing Yes I Can! Genuine hospitality and by exceeding guests expectations.

Assists in all administrative and statistical analysis of department operations.

Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.

Provides employees with the information needed to perform their job effectively.

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. And Maintain timely and accurate house counts.

Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.

Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel’s goals..

Prashant Nair's Profile Overview

Current Company Manager Operations at Hotel Twin Tree
Industry : Hotels /Resorts
Department: Top Management, from May 2011 till now Front Office Manager at Hotel Le-ROI
Industry : Hotels /Resorts
Department: Operations, from Aug 2009 till now

Job Description : To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.

Manages the operation of the front office and related areas during assigned shifts.

Creates 100% guest satisfaction by providing Yes I Can! Genuine hospitality and by exceeding guests expectations.

Assists in all administrative and statistical analysis of department operations.

Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.

Provides employees with the information needed to perform their job effectively.

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay. And Maintain timely and accurate house counts.

Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.

Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel’s goals...

Prashant Nair's Additional information

Reason to be on PeerPower :  Meeting People,Sharing Knowledge And Expertise,Business Opportunities

Website : www.hoteltwintree.com

Web Profile : http://www.peerpower.com/pub/prashantnair

Prashant Nair's Personal Details

Gender:Male