Om Prakash

Profile Synopsis

Summary: Professional with 20+ yrs of experience in the sales, marketing, customer service & operations in the financial services domain..

What do I have to offer (Haves): Customer service skills, enabler and facilitator in the employability sphere, planning, strategy and execution..

What do I seek (Wants):  Networking, exploring new avenues and possibilities..

Om Prakash's Profile Overview

Current Company Head Sales at Triumph India Software Services Pvt Ltd.
Department: Sales / Business Development, from Aug 2008 till now

Past Company Head Channel Development - South at ICICI Prudential Life Insurance Company
Industry : Insurance
Department: Sales / Business Development, from from Aug 2007 till Jul 2008

Job Description :  Created, executed and achieved increase in agency strength for the region by 160%
 Monitoring and facilitating Agency expansion through a team of 75 sales and marketing professionals
 Led the sales force recruitment process to ensure the right profile of agents within the network.
 Ensuring that focus is maintained on the key business drivers of agent man months and activisation.
 Overseeing customer service, operations and renewal persistency for the zone.

. Partner at Max New York Life Insurance Company Ltd
Industry : Real Estate
Department: Sales / Business Development, from from Feb 2001 till Jul 2007

Job Description :  Founder team member for successful launch of operations in Bangalore
 implement service delivery standards & measures
 Optimize TAT for policy issue
 Ensure medical network of high standards and geographically well represented
 Establish cost control and ensuring statutory compliance
 Handling / monitoring the claim procedures for the region
 Training personnel, agents and personnel under alternate channels to ensure high standards of accuracy and quality with regard to initial underwriting
 Successfully implemented the renewal premium collection process
 Ensured business development under a new model of distribution
 Actively and successfully ensured the lowest discrepancy rates for the branch across the Country.
 Recommended outsourcing of call center function and ensured 400% rise in premium collections.
 Exceeded the recruitment and production standards for Kottayam branch and met the same for Cochin branch by, proactively anticipating hurdles and implementing solutions for meeting goals.
 Successfully kick started operations at 7 locations in Kerala.
 Overseeing operations and customer service function for Kerala.
 Recruitment and development of Branch and Sales Managers.
 Actively involved in setting up the agency distribution channel in the region.
. Branch - Director at e Office Planet.com
Department: Sales / Business Development, from from Feb 1998 till Jan 2001

Job Description :  As Branch Director, set up of the complete Bangalore & Chennai operations for www.eofficeplanet.com (a B2B portal)
 Responsible for researching and analyzing market trends to identify target customer segment, sourcing and logistics.
 Managed total business operations.
 Strategic Alliances with other portals and ISPs’
 Ensuring service quality and building brand equity
 Recommended and involved in setting up outsourced distribution process
 Commenced business prior to funding by HO
 Generated business from leading MNCs’ & big corporates like Tyco, Motorola, Wipro, GE, and ITC within the first quarter of launch.
. Manager Personal banking at Times bank
Department: Sales / Business Development, from from Nov 1995 till Oct 1997

Job Description : As head of retail bank operations and sales handling a team of 30 people
 Launched and developed the Home Banking concept in the city.
 Setting up call center for tracking and monitoring sales and after sales service.
 Ensured compliance of processes and standards (SOPs’) for the retail banking operations.
 Meet cost budgets and MIS
 Recommended best practices in the banking industry to aid productivity and quality.
 Actively involved in starting up operations of 2 branches in the city and training personnel in retail bank operations.
 Responsible for acquisition of over 5k retail bank accounts during the first year of operation.
 Took the lead among banks in setting up operations at the ITPL.

. Relationship Manager at ANZ Grindlays Bank
Industry : Banking
Department: Operations, from from Oct 1987 till Nov 1995

Job Description :  Actively involved in the shift and launch of Bank in a more commercially viable locality.
 Managed the largest portfolio in the retail segment both assets and liabilities.
 Handled NRI Segment and Resident Deposit / Advance Portfolios.
 Successfully launched the Relationship Banking concept in Cochin and Bangalore.
 Presented value-added recommendations for portfolio management.
 Acted as a Relief Officer in cases of emergencies to handle various Departments in Retail Banking.
 Responsible for Data Integrity and compliance with Internal / External Audit requirements.
 Active member of the ‘National Team’ for implementation and training personnel on Bank master software across various branches in the Country.
 Start up member for the launch of the ANZ Card in Bangalore
 Managed both issue and payment banker operations functions effectively and this
 Support impacted the Bank with the base of largest merchant business portfolio in the Country.
 Selected as Customer Manager during the gulf crisis resulting in creation of the largest NRIportfolio.

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Educational Information Others at Indian Institute of Management, Kolkata ( IIM Kolkata )
from Jul 2005 till Jan 2006

Om Prakash's Additional information

Reason to be on PeerPower :  Career Enhancement,Meeting People,Reunion With Colleagues

Web Profile : http://www.peerpower.com/pub/omprakash6

Om Prakash's Personal Details

Gender:Male