Harshraj Pardeshi

What do I seek (Wants):  Career Enhancement,Meeting People,Sharing Knowledge And Expertise,Reunion With Colleagues,Finding Information About Institutes & Companies.

Harshraj Pardeshi's Profile Overview

Current Company Business Analyst - SLA & EUS at Vodafone Essar Ltd
Industry : Telecommunication/Mobile
Department: Top Management, from Jun 2010 till now

Past Company MIS Analyst at IIPM (International Institute of Planing & Management)
Department: Operations, from from May 2010 till Jun 2010

Job Description : (1) Working on improvement projects to make the process defect free through defect Elimination Reports and Agent performance reports. (2) Accurate & Timely maintaining of Retention Consolidated Reports and Data e.g. Daily validation report, Applications received tracker, Final Retention Tracker, DHR, Attendance & Leave Trackers, Agent Demographics etc coordinating with CDM (Carrier Development Manager) & Team manager. ETC
. S.M.E. (Subject Matter Expert)- (Vodafone –Retention & Predictive Churn Process) at Infotek Netalia Ltd
Department: Operations, from from Jun 2007 till May 2010

Job Description : Key Area

A) Reporting.
B) Maintaining SLA.
C) Maintaining MIS & Reports with Backup.
D) Client Interaction.
E) Making & Presenting Review
F) Data Management.
G) Team Management.
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Worked extensively in following areas


(A) Calibrating with Quality Executive and Quality Coach & Quality Leader to ensure a consistent standard (B) Accurate & Timely maintaining of Operations Consolidated Reports and Data e.g. Daily Calling Feedback, Daily calling Tracker, DHR, Attendance & Leave Trackers, Agent Demographics, Downtime Report etc C) Working on improvement projects to make the process defect free through defect Elimination Reports and Agent performance reports in liaison with Quality department. (D) Maintaining SLA.( Service Level Agreement ) (E) Creating and forwarding Training Need Identification (TNI) for CSE to KnP and Quality dept. (F) Maintaining Agent Productivity. (G) Maintaining & reporting the MIS & daily calling feedback. (H) Maintenance of Attrition target. (I) Properly Handling P-Churn Corporate team (Large Account). (J) Data analysis for the process (Bill Cycle wise) (K) Briefing the team on a daily basis & cascading updates. (L) Maintaining the Protocol in Operations Department. (M) Dialer management.
. Sales & Reservation Exe at Lifeline Holiday Homes Ltd
Industry : Travel/Tourism
Department: Sales / Business Development, from from Mar 2006 till Jan 2007

Educational Information B.Com at University of Pune
from Jan 2006 till Jan 2010

Harshraj Pardeshi's Additional information

Web Profile : http://www.peerpower.com/pub/harshrajpardeshi

Harshraj Pardeshi's Personal Details

Gender:Male

Interest:Business Analyst - SLA