AR RAMU

Profile Synopsis

Summary:  21years of experience in Handling Customer Service Operations in South and in West .

What do I have to offer (Haves): REGIONAL SERVICE OPERATIONS , BUSINESS DEVELOPMENTS( AMC ,SPRS&CONSUMBLS), WARRANTY SUPPT, CUSTOMER SUPPORT, HELP DESK MANAGEMENT, DESIGN & IMPLEMENTATION OF TRAINING ACTIVITIES ACROSS THE COUNTRY, PREPARATION OF TECHNICAL MANUALS, TOOLKITS.

What do I seek (Wants):  Position of REGIONAL SERVICE MANAGER / REGIONAL HEAD SOUTH / WEST.

AR RAMU's Profile Overview

Current Company TRAINING MANAGER at Forbes Technosys Limited
Industry : IT Software
Department: Top Management, from Mar 2010 till now

Job Description : DESIGN & IMPLEMENTATION OF TRAINING SCHDULES FOR SUPPORT TEAM ACROSS COUNTRY, PREPARATION OF TECHNICAL MANUALS, TOOL KITS. EXTENSIVE TRAVELLING ACROSS COUNTRY FOR ABOVE ..

Past Company Regional Service Manager at SUMO Hi - Tech Marketing Private Limited
Industry : Others
Department: Top Management, from from Oct 2007 till Nov 2009

Job Description : ~ Senior Management Professional ~
Service Management / Business Development
~ Over 8 years( Total 20 yrs) of enriched expertise in ~
- Service Operations - Warranty Management - Product Knowledge - Dealer Management - Customer Support - Training/ Skill Development - Business Development (AMC & Spr) - Consumables Business - Pre & After Sales Support - AMC Business - Inventory Management - Team Management
- Control on receivables - Control on Expenditures - Excellent CRM internally & externally.
A keen strategist and result-oriented leader with expertise in devising strategies aimed at enhancing overall organisational growth, sustained profitability of operations and improved business performance.
Proficient in service operations along with implementation of various techniques for improving the process operations along with cost effectiveness.
Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions encompassing factory and field service.
Proficient at managing & leading large teams for running successful operations with experience of developing service standards & meeting service levels for business excellence, business objective setting and achievement orientation.
Skillful at monitoring & motivating the workforce to enhance their efficiencies & assist them to deliver quality services to clients; spearheaded troubleshooting in machineries and resolved all technical issues.
Proficient at inspiring confidence, leading by example and building loyal, high-performance teams that exceed expectations. Self-starting, goal-oriented strategist, highly imaginative with many innovative ideas.
CAREER OUTLOOK
A. Service Operations/ Dealer Management: Managing service operations with focus on implementing policies and procedures. Heading post-sale service operations ensuring customer satisfaction and business retention. Ensuring complete process of appointment to the operationlisation of the dealer after sales function. Ensuring that operations at the service points match the company's standards. Organizing free check up camps, service marketing; market survey and analyze competitors' situation, products, products advantage/disadvantage and competitiveness. Overseeing the spares management operations. Reviewing with the dealer principals on the after-sales function, close the open issues if any on regular basis.
B. Client Servicing: Monitoring the post service activities like post service feed back, follow up with the customers, service reminders and handling customer complaints, call centre activities management for superior customer service. Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues.
C. Business Development: Managing complete business operations with accountability for profitability; forecasting monthly/ annual sales targets & executing them in given time frame by organisational planning. Strategising the long term business directions of the region to ensure maximum profitability in line with organisational objectives.
D. Team Management: Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service and spare parts targets. Conceptualising & developing training & development initiatives for improved performance & productivity. Organising competence development for dealers' service staff, discussing current work issues and devising solutions for enhanced operations.
CAREER OUTLOOK
Oct'07 to Nov'09 with Sumo Hi - Tech Marketing Private Limited, Mumbai as Regional Head - West
Key Deliverables:
Spearheading the complete range of Entire Service Management covering Western Region including Maharashtra, Gujarat, Madhya Pradesh, Goa and Chattisgarh.
Conceptualising various new policies/ procedures for implementation of service function as well as executing them in given time frame by organisational planning.
Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues.
Expanding spares parts business by customer contact, customer's awareness, AMC business, channel partner's consumption analysis, review and orders generation.
Products Handled - Petroleum Equipment - Gilbarco UK - MPD's( Multilple Product Dispensors , Dispensing Units ), STP( Submersible Turbine Pumps ) , ATG ( Automatic Tank Gauging ) systems.
Significant Accomplishments:
Holds the distinction of steering and ensuring the call monitoring system; assuring regular updation of day to day activities in help desk.
Ensured the monthly AMC is done upto 95% of the target thereby reducing the breakdown complaints.
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Educational Information Diploma at Thai Moogambigai Polytechnic
from May 1986 till May 1989

AR RAMU's Additional information

Reason to be on PeerPower :  Job Prospects

Web Profile : http://www.peerpower.com/pub/arramu

AR RAMU's Personal Details

Gender:Male

Interest:Customer Service,Listening to good melodious songs.