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Akshay Masurekar

Senior Manager - Business Development at Cactus Communications Pvt. Ltd Mumbai, India | Sales / Business Development
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Current Companies:
Past Companies:
  • Project Trainee at Tata Steel Ltd
  • Associate, Tax accountant at M/s V.J.Masurekar and company (a tax law firm)
Education:
SFA:
  • Business Process Outsourcing/ BPO, Information Technology and Services, Top Management - Operations
Business cards:   24 Business cards received
Contacts:   144 Contacts

Profile Synopsis

Summary: I am working as a Senior Manager, Business Development with Cactus Comunications Pvt. Ltd. I have been working with this company for the last 6 years.

Following is a brief profile of my experiences within Cactus:

December 2002-January 2004: Associate, Operations

Responsibilities included:

•Managing the daily operations of a start-up.
•Resolving critical issues (phone lines,electricity,computer problems,etc)
•Managing relationships with the vendors
•Keeping track of office stationary and other items.
•Screening résumé’s of candidates and arranging for interviews

Key accomplishments:
•Setting up newly acquired offices from scratch to end. (includes selecting carpenters, managing them and getting the office up and running by the specified deadline)
•Arranging for company events

January 2004-September 2005: Associate, Client servicing

Responsibilities included:

•Converting maximum number of clients and increase repeat business through effective customer service.
•Managing relationships with the clients and the in-house Editors.
•Managing invoicing requests.
•Dispatching special and regular invoices to Japanese clients
•Tracking and capturing payment
•Responsible for giving regular and effective timely update to Marketing and other departments.
•Gathering & maintaining data pertaining to corporate clients.
•Managing customer inquiries and assignments during capacity crunch situations.
•Identifying trends/patterns emerging in inquiries and jobs received.

Key accomplishments:
•Managing a base of 1500 clients alone for about a year (includes both retail and corporates clients)
•Successfully created invoicing and payments tracking process
•Developed good rapport with corporate clients from Japan.


September 2005-April 2006: Manager, Client servicing

Responsibilities included:

•Managing a team of 3 members (including myself).
•Supervising day-to-day operations.
•Managing clients for company’s newly launched unit (i-osmosis).
•Converting maximum number of clients and increase repeat business through effective customer service.
•Managing the relationship with the clients and the in-house instructors.
•Identifying trends/patterns emerging in inquiries and jobs received.

Key accomplishments:
•Developed the first training module for the Client servicing department.
•Process and system enhancements.
•Created process for newly launched unit (for future client managers).

April 2006-January 2008: Senior Manager, Client servicing

Responsibilities included:

•Heading a team of 8 members (including myself).
•Supervising day-to-day operations.
•Developing and strengthening the IT systems.
•Managing or making decisions relating to the department and identifying opportunities for new services.
•Setting targets for the team.


Key accomplishments:
•Successfully improved the team’s performance.
•Created KPIs for each and every member thereby enabling ownership within the team.
•Enabled leadership within the team by giving free reign to reportees.
•Designed and implemented CS performance screens.


January 2008-till date: Senior Manager, Business Development

Responsibilities include:

•Main objective is to maximize the company’s revenues by using subsidiary company (Cactus Japan K.K) as a strategic partner, while keeping costs low.
•Revenue generation through high-end clients – identify high-end clients and transfer them to subsidiary company to get more business.
•Identifying new leads – authorizing subsidiary company to take it forward to get more business.
•Finding prospective organizational clients..

What do I have to offer (Haves): Have a good understanding of:

1) Client needs.
2) Know what a client wants and accordingly see to it that he gets what he desires.
3) Key phrase 1: Custmer is not always right; it is our duty to educate our customers.
4) Key phrase 2: Customer sati.

What do I seek (Wants):  Wish to have an in-depth knowledge about:

1) LPOs
2) KPOs
3) Future of LPOs

the list is endless - would like to enhance my knowldge on clients and customer base in each of the above mentioned fields..

Akshay Masurekar's Profile Overview

Current Company Senior Manager - Business Development at Cactus Communications Pvt. Ltd
Industry : Telecommunication/Mobile
Department: Sales / Business Development, from Dec 2002 till now

Job Description : To maximize company's revenues by using our Japanese subsidiary as a strategic partner..

Past Company Project Trainee at Tata Steel Ltd
Industry : Iron & Steel
Department: Technology, from from Jun 2000 till Apr 2001

Job Description : Worked on a project for the development of TIME OFFICE SYSTEM

Platform:
Oracle 7.3 as Backend and Developer 2000 as Frontend using (Forms 6.0 and Reports 6.0)
. Associate, Tax accountant at M/s V.J.Masurekar and company (a tax law firm)
Department: Accounts / Finance, from from Jun 2000 till Nov 2002

Job Description : Responsibility included:

•Preparation of Income Tax Returns,
•Preparation of bank Summary,
•Preparation of Income Statements and Balance Sheet.
.

Educational Information B.Com at University of Mumbai
from Jun 1994 till Jun 1999

Akshay Masurekar's Additional information

Reason to be on PeerPower :  Career Enhancement,Meeting People,Sharing Knowledge And Expertise,Business Opportunities,Reunion With Colleagues,Finding Information About Institutes & Companies

Website : http://akkimasurekar.blogspot.com/

Web Profile : http://www.peerpower.com/pub/akshaymasurekar

Akshay Masurekar's Personal Details

Gender:Male

Interest:Personal interests: Reading fiction; passion for movies; passion for writing stories.

Professional interests: Planning, Create strong processes and work upon them; motivating people and enabling leadership within them.

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User Picture Abraham PaulMD at FCOMNET - Futuregroups User Picture a bNo Current Company Mentioned User Picture M. Khursheed AkhtarAssist. Professor at King Abdulaziz University User Picture Ashok GeorgeCEO at Hero Mindmine User Picture Vishnu GoutharajuManager, Operations at Fortis Veritas Corporate Verification Services View All

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Categories of clients
This article deals with the different types of clients we come across on a day-to-day basis. Please ...
Posted by Akshay Masurekar on Nov 04, 2008
Multiple rounds - it's all about satisfying your customer
I work as a Senior Manager; Business Development with a Mumbai based English language solutions comp...
Posted by Akshay Masurekar on Nov 05, 2008
Starbucks Experience
I came across a book called ‘The Starbucks Experience’. The first few pages were so interesting...
Posted by Akshay Masurekar on Jan 19, 2009
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