- Customer Care Associate at Tata Cummins
- Heavy Machinery/ Equipment, Servicing/Maintenance
Summary: Over 8 years of experience in Service Operations, Technical Support , Client Servicing , Spare parts sales and Operation management. .
A Jagannathan's Profile Overview
Customer Care Associate at
Industry : Automobiles
Department: Manufacturing / Packaging, from Feb 2000 till now
Job Description : FAILURE ANALYSIS- execute on site investigation and root cause analysis of engine.
DEALER AUDITS -Conduct Warranty Audit of Engine aggregates generate (CIR )reports .
TECHNICAL TRAINING -Impart training for dealer technical staff, different customer groups, drivers, mechanics etc
Plan and execute training sessions across the Territory for end-customers and OEM/Channel Partners sales and service staff s. Provide training to OEM Staff Chanel Partner Technicians in After Market on new product features.
NEW PRODUCT INFANT SUPPORT-Conduct field trials for new products and monitor Fuel KMPL performance, collate and analyse data generated through trials and demonstrate product performance or report back to plant for corrective action or improvements if necessary.
MARKET INTELLIGENCE-Collect PRICE, FEATURES and PERFORMANCE data on our various products vis-ŕ-vis competition. Collate the data thus acquired and do a segment wise, feature wise, price wise, root wise and load wise analysis in order to do competitive benchmarking and sustain product superiority in the market..
ďrajasthan vidyapeeth university
from Jun 2008 till Nov 2009
MBA/PGDM at Symbiosis Centre for Distance Learning
from Jun 2001 till May 2003
BBA at C.Abdul Hakeem College
from Jan 1996 till Jan 1999
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Ryali Shiva Rama KrishnaEngine Testing at Mahindra Navistar