Olive Lakra

Profile Synopsis

Summary:  - 9+ yrs of IT experience in various technologies
- Performed Technical & Team lead roles as well as mentored new team members
- Assisted teams in improving performance & SLAs
- Excellent communication skills and works well within a team as well as independently
- Loves variety in work, learning & researching .

What do I have to offer (Haves): * Create user manuals, online help and technical documents for software application
* Reviewing and updating existing technical documents
* Designing templates and deliverables
* Estimating projects
* Support & guide development teams during integrat.

What do I seek (Wants):  Usability Engineering
Product Design
Technical Writing & Documentation
Instructional Design
Computer hardware & softwares
SAP Basis
ITIL V2
Quality Management
Project Management
Knowledge Management
Information Management.

Olive Lakra's Profile Overview

Current Company Associate Information Architect at Mphasis Ltd
Industry : BPO/KPO/ITES
Department: Technology, from Apr 2010 till now

Past Company Sr Technical Writer at Ibruk Consulting Pvt. Ltd.
Department: Research & Development, from from Apr 2008 till Apr 2010

Job Description : * Research, develop, plan and implement new and effective ways of communicating to users, and new information products.
* Prepare catalogs, user manuals and guides, technical help books, online help documents and engineering reports.
* Solve routine and undefined or ambiguous technical communication problems. Create information for large and complex or technically challenging projects.
* Define scope, develop plans, perform project management for individual or team projects. Provide project leadership for team projects and supervision of project activities.
* Coordinate with technical resources and subject matter experts to develop the documents. Ensure that documents are technically accurate, succinct, user-focused, and free from errors.

CLIENTS:
* Mastek - Insurance service documentation
Projects: Cox & Kings Visa Processing, Legal & General, Elixir

* Datamatics - User Manuals for i-Q software

* Tata Communications - Telecom Services Rollout Documentation

* IBM - Case studies

* Johnson & Johnson - Requirement gathering for training developement and documentation project.
Project: PACER

TOOLS: Adobe FrameMaker /Ilustrator /captivate /photoshop, Microsoft word /excel /visio, RoboHelp, SnagIT

. IT & Quality Analyst at HSBC Global Resourcing
Industry : Financial Services
Department: Operations, from from Mar 2005 till Jun 2007

Job Description : Management:
* Knowledge Management
* Managing and updating support documents.
* Writing MI reports
* Co-Ordinating with helpdesk support, systems, development teams and other support areas in rectifying problem areas.
* Managing & updating the team of day to day changes.
* Liaising with various support areas. These includes: Branch Operations and Systems Infrastructure, 3rd party hardware providers, Change Management Services, Network Operations, IT Security, Domino and various other Incident Management teams

Technical:
* Performed user acceptance test (UAT) for Performance level agreements (PLA)
* Diagnosed, resolved and logged networking & system issues
* Provided support for Mainframes, OS/2 file servers, Web browser servers & Windows NT/XP workstations.

Quality:
* Improved quality customer service & maintained business integrity
* Improved Team efficiency thru’ defect analysis & prevention

. SAP BASIS Administrator at Knowledgecrop Technologies
Industry : IT Software
Department: Technology, from from Oct 2003 till Feb 2005

Job Description : Roles and Responsibility :
* Systems administration
* Security level management
* Performance management
* Backups management

Tools:
Language: ABAP/4
Database: Oracle8i
Software: SAP R/3 4.6B & 4.6C, BW
Operating system: Windows NT/2K

. Microsoft Technical Support Officer at Convergys India Services Pvt. Ltd
Industry : BPO/KPO/ITES
Department: Operations, from from Feb 2003 till Sep 2003

Job Description : * Resolving Software issues and troubleshooting hardware and OS issues especially Microsoft Windows 98/98SE/ME/XP
* Handling Operating system (core) issues.
* Manual rip of TCP/IP, network stack, Winsock errors.
* Troubleshooting of DSL/ Cable modems, wireless broadband adapters/base stations.
* Hardware and software installations.

.

Educational Information Others at SAP Education Centre
from Aug 2008 till Oct 2008
MCA/PGDCA at Birla Institute of Technology, Mesra
from Sep 1998 till Aug 2001
B.Sc at St. Xavier's College, Mumbai
from May 1995 till Mar 1998

Olive Lakra's Additional information

Website : http://www.linkedin.com/in/olivelakra

Web Profile : http://www.peerpower.com/pub/OliveLakra

Olive Lakra's Personal Details

Gender:Female

Interest:New Technologies,
Passion for travelling,
All kinds of games, sports, fun activities,
Writing travel articles & short stories